CASEWORK

CRA matters we can look into include:

• Goods and Services Taxation (GST) / Harmonized Sales Taxation (HST) rebates

• Income tax issues

• Benefits, tax credits, and other rebates.

The CRA’s general line is also equipped to assist with general enquiries, address changes, account access issues, and T1 adjustments:

• Individuals: 1 (800) 959-8281

• Benefits: 1 (800) 387-1193

• Business: 1 (800) 959-5525

If you would like us to reach out on your behalf, please fill out this authorization form in its entirety and send it to adam.vankoeverden.c1@parl.gc.ca.

Please note that when we make enquiries, the CRA prioritizes cases of financial hardship. While it generally takes 15 business days before we receive a response after sending an enquiry, there may be delays on the department’s end.

Our office can look into and get updates on pending applications and matters connected to IRCC and its partners.

This includes:

• visa applications;

• citizenship applications; and,

• refugee claims.

Please note that we are not an extension of IRCC and cannot make decisions on applications.

To request info pertaining to your application please include the following information in your email to adam.vankoeverden.c1@parl.gc.ca:

• Each applicant(‘s) full legal name;

• date(s) of birth;

• unique client identifier(s) or application number(s);

• a brief description of the situation / request; and,

• express written consent for us to contact IRCC on your behalf (authorization form).

It is strongly encouraged that you check out the following resources before contacting our office:

• Check Application Status

• Check Application and Processing Times

• Medical Exams and Police Checks

• Find Application Forms and Guides

Our office is equipped to look into a variety of different Service Canada related issues. Let us know how we can help and we will let you know what information is needed for us to open a case.

Financial matters:

• Canada Pension Plan (CPP)

  • Disability (CPPD)

  • Survivor’s Benefit

  • Death Benefit

• Old Age Security (OAS)

• Guaranteed Income Supplement (GIS)

• Employment Insurance Benefits (EI)

Documentation programs:

• Social Insurance Number (SIN) Program

• Passport Program - Authorization Form

  • You can check your passport status at canada.ca/passport-status

Other programs:

• Canada Dental Care Plan (CDCP)

• Labour Market Impact Assessment (LMIA) applications

Self-serve information:

• Contact webpage

• My Service Canada Account (MSCA)

• Find a Service Canada office

• Benefits finder

We can reach out to a number of other agencies and ministries for various matters, including but not limited to:

• Global Affairs Canada (GAC)

  • NOTE: If you are experiencing an urgent crisis while abroad, please refer to GAC’s emergency resources webpage: https://travel.gc.ca/assistance/emergency-assistance

• The Royal Canadian Mounted Police (RCMP)

• The Canadian Border Services Agency (CBSA) - Authorization form

• The Canadian Armed Forces (CAF) - Authorization form

• Veterans Affairs - Authorization form

• Health Canada

• Transport Canada

• Public Services and Procurement Canada (PSPC)

  • Phoenix pay - Authorization form

• Federal Crown Corporations