CASEWORK

CRA matters we can look into include:

• Goods and Services Taxation (GST) / Harmonized Sales Taxation (HST) rebates

• Income tax issues

• Benefits, tax credits, and other rebates.

The CRA’s general line is also equipped to assist with general enquiries, address changes, and T1 adjustments:

• Individuals: 1 (800) 959-8281

• Benefits: 1 (800) 387-1193

• Business: 1 (800) 959-5525

If you would like us to reach out on your behalf, please fill out this authorization form in its entirety and send it to adam.vankoeverden.c1@parl.gc.ca.

Please note that when we make enquiries, the CRA prioritizes cases of financial hardship. While it generally takes 15 business days before we receive a response after sending an enquiry, there may be delays on the department’s end.

Our office can look into and get updates on pending applications and matters connected to IRCC and its partners.

This includes:

• visa applications;

• citizenship applications; and,

• refugee claims.

Please note that we are not an extension of IRCC and cannot make decisions on applications.

To request info pertaining to your application please include the following information in your email to adam.vankoeverden.c1@parl.gc.ca:

• Each applicant(‘s) full legal name;

• date(s) of birth;

• unique client identifier(s) or application number(s);

• a brief description of the situation / request; and,

• express written consent for us to contact IRCC on your behalf (authorization form).

It is strongly encouraged that you check out the following resources before contacting our office:

• Check Application Status

• Check Application and Processing Times

• Medical Exams and Police Checks

• Find Application Forms and Guides

We can look into financial matters:

• Canada Pension Plan (CPP) / Disability (CPPD) - Authorization Form

• Old Age Security (OAS) - Authorization Form

• Employment Insurance Benefits (EI) - Authorization Form

We can also look into Service Canada’s documentation programs:

• Social Insurance Number Program

• Passport Program - Authorization Form

  • You can check your passport status at canada.ca/passport-status

We can reach out to a number of other agencies and ministries for various matters, including but not limited to:

• Global Affairs Canada (GAC)

• The Royal Canadian Mounted Police (RCMP)

• The Canadian Border Services Agency (CBSA)

• The Canadian Armed Forces (CAF)

  • Veterans Affairs - Authorization Form

• Health Canada

• Transport Canada

• Federal Crown Corporations